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Select accounts will also have the ability to request a call back at a convenient time or submit a support case using the Autodesk Assistant-giving users the opportunity to attach files that give the Autodesk support team more context specific design queries. If the suggested resources are not suitable for your question, depending on your account type, the Autodesk Assistant will give you the option to chat directly with an available support agent from within AutoCAD-so you can continue to be productive while you wait and communicate with our team.

And you can also quickly expand on the results to further narrow down your query. You can navigate and view suggested resources directly within AutoCAD and the Autodesk Assistant will take note of resources you’ve read, making it easier to revisit material you were previously suggested. With this tool, you’ll be able to ask the guided self-service assistant questions you have, related to AutoCAD or AutoCAD LT and the design challenge you’re having, and be presented with a curated set of support resources that can help you find the right solution.

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